Monday, March 12, 2012

Senior Cell Phone Users Should Apply for 411 Directory Assistance

I was exploring the websites of various mobile phone carrier's in search of cell phones and other products that can be of use to the elderly. I stumbled upon a service called 411 Directory Assistance and immediately saw its potential for helping seniors.

The description of these services indicates that it can be a good tool for folks who are 65 years old and above. For instance, one overview describes the 411 Directory Assistance as a service for customers who are blind, have low vision, a dexterity disability, or a cognitive disability. Another one indicates that it is meant as "dialing assistance for customers with significant visual, cognitive, and physical disabilities." Another major US carrier informs visitors that their directory assistance program is mean for folks who are "blind, visually impaired and other customers with qualifying disabilities."

So its clear that this is a mobile phone service that seniors and people with disabilities should know about.

But how do you know if you are eligible for this helpful program? Well if you a have a disability that does not allow you to read a phone directory, dial a phone number, read a 411 text message response to an inquiry or remember a phone number then you may be eligible for the program.

But how can a senior  qualify for a carrier's  411 Directory Assistance program? Well, the process differs from one carrier to another. However you will be required to submit an application form along with forms of acceptable information:

For example, Verizon Wireless subscribers need to submit:
  • A copy of an approved Social Security Administration claim stating in detail the nature of the disability.
  • A copy of an approved Veterans Administration claim stating in detail the nature of the disability.
  • A letter from a physician on letterhead, detailing the nature of the disability.
  • Copy of the driver’s license or state issued identification card that specifies the disability.
  • Copy of the letter from your landline carrier that verifies you are currently receiving free directory assistance from that carrier for your disability.

Remember to complete requirements adequately because a request may not be processed if the disability is not clearly stated on the information provided.

Here are some links that can help you apply for a carrier's  411 Directory Assistance program:

AT&T Directory Assistance Exemption Program
Verizon Wireless 411 Assistance
T-Mobile 411 Directory Assistance

Will you apply for this helpful service?

Stay tuned as we discuss other services for the elderly and other topics hat are related to cell phones for senior citizens.

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