Wednesday, March 28, 2012

GreatCall Awarded for High degree of Customer Support

GreatCall is one of the few companies that is dedicated to serving the needs of consumers who are at the age of 65 or older. This company offers cell phones for seniors as well as other services and mobile applications that are designed for the elderly.

Recently the company received an award from Frost & Sullivan for being successful with offering High-Touch customer service for mHealth and communication. The 2011 North America Frost & Sullivan Award for Customer Service Leadership is just another award the company received in the course of providing services for senior citizens.

The award recognizes the MNVO's ability to put the users directly through to a trained customer service representative. The company prides itself guaranteeing get quick, responsive, U.S.-based, English-speaking service.

The centerpiece of this company's offering is the Jitterbug phone.  This device is a leading mobile phone for seniors and we have featured it several times in this blog. This phone allows its users to contact a customer service operator for any type of assistance be it using the phone or an emergency. These operators are also well versed in the health and safety services, like 5Star Urgent Response, Medication Reminders and LiveNurse.

Here are a video that show how one of these service work:

That's it for this post. Stay tuned for more Jitterbug J news and other updates on cell phones for your grandparents.

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